We take the protection of your personal data very seriously and strive to make the use of our services secure. We are also committed to observing all laws related to the protection of personal data. This Privacy Policy describes which of your data we collect and use, the purposes for which we do this, and how we protect your data.
Contents
Area of applicability
Which data is recorded
Cookies and web tracking
Conversion measurement using the Facebook visitor action pixel
Use of data
Data security and transferring data
Right of cancellation, information, changing data, and contact details
Area of applicability
This Policy applies to your EliteClub membership and the EliteClub website available at https://www.eliteclub.com. Please note that this website refers to additional websites, even to those of other countries, to which other data protection regulations may apply.
As we continue to develop our websites to improve our services, we may need to amend and revise this Privacy Policy. Should this be the case, we will inform you in advance and ask for your separate approval.
Which data is recorded
Personal data we process about you with your express content includes any personal or material circumstances that we receive from you in association with your EliteClub membership and that may be attributed to you directly or indirectly (e.g. via your membership number). This includes your member ID, your full name, title, gender, date of birth, your profile picture, postal address, address coordinates (longitude and latitude), your telephone number(s), fax number, e-mail address, bank details, passport details, especially passport number, your EliteClub membership type, amount of accumulated Shopping Points and your Shopping behavior (picked and redeemed deals) and for legal persons, the company registration number, company name, address of registered office, company owner, date of foundation, tax number, VAT number, and website information. If you have given us this information, we will process the number and type of ID document presented, full name on the ID document, your nationality, place of birth, if available your personal number, your height, date of issue and expiry as well as the issuing authority of the ID, signature on the ID, the machine-readable zone, ID photo, selfie and liveness of the selfie. In addition, we process your t-shirt size and food preferences if you have provided this information as part of an event participation.
Cookies and web tracking
Our websites use cookies, which are small text files saved on your computer that can be accessed again later. Cookies enable you to log in to our services and help us customise our website for you.
You can also use part of our website without registering or logging in. In this case, certain information will also be recorded automatically to enable us to collect statistical data regarding the use and efficiency of our website and to adapt it to suit the needs of our users. We therefore record and process information about your IP address, the time and length of your visit, the number of visits, your use of online forms, your search settings, your view setting, and your favourites setting on our website. Cookies are stored for a range of different periods. The majority of the cookies we use are deleted automatically as soon as you leave the website (“session cookies”). We make a record of every time our website is accessed and every time a user opens one of the files stored on the website. The cookies set by us are solely for our information and are processed by myWorld International AG, Grazbachgasse 87-91, 8010 Graz, Austria on behalf of EliteClub International operated by ELITE CB INTERNATIONAL - FZE, Digital Park, Building A4, Office 310, P.O.: Box 341351, Silicon Oasis, Dubai, United Arab Emirates, to evaluate the information collected.
We use JavaScript to record your usage behaviour on our website in order to adapt our web services to the needs of our users. In doing so, we determine your browser type, location, time, and duration of your use, URL, page name, and the website that referred you to our page. You can stop us from recording this data by disabling JavaScript directly in your browser.
We also use the following tools:
This is a web analytics tool by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, hereinafter referred to as “Google”, to record your online activities on our site and to determine how many users are visiting us, what contents of our page are viewed, and how many times. The evaluation is done anonymously. Google Analytics cookies, including the Google Analytics tool “anonymous IP address” and usage data, are usually transmitted to a Google server in the United States and stored there. For further information, please refer to https://support.google.com/analytics/answer/6004245?hl=de. At https://tools.google.com/dlpage/gaoptout?hl=de, Google Analytics offers the option to opt out of data collection.
This is used to record website visits for advertising purposes (remarketing) in Google and in the Display Network. When you visit a website, your browser saves cookies that allow you to be recognised as a visitor when you visit websites that belong to Google's advertising network. On these pages, ads that relate to content that you previously viewed on other websites that use Google's remarketing function can be presented to you as a visitor. You can opt out of data collection by Google AdWords on the website http://www.google.com/settings/ads.
We use this to generate conversion statistics that measure the effectiveness of our online advertising campaigns. The conversion tracking cookie is set when a user clicks on an ad placed by Google. According to Google's privacy policy, no personal information is processed. If you do not wish to participate in tracking, you can opt out of this usage by disabling the Google conversion tracking cookie in the usage settings of your Internet browser.
In addition to the cookies described in the analytics tools used, the following additional cookies are used:
Cookie | Originator | Purpose/function |
locale | EliteClub | This cookie saves the language settings of the user. |
userToken | EliteClub | Authentication cookie created for logged-in users to identify them uniquely. |
eupubconsent | EliteClub | This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent. |
OptanonAlertBoxClosed | EliteClub | This cookie stores if visitors have seen a cookie information notice and enables the website not to show the message more than once to a user. The cookie’s lifespan is one year and contains no personal information. |
OptanonConsent | EliteClub | This cookie stores information about the categories of cookies the site uses, whether visitors have given or withdrawn consent for the use of each category and prevents cookies in each category from being set in the users’ browser, when consent is not given. The cookie has a normal lifespan of one year and contains no information that can identify the site visitor. |
Please note that the standard Internet browsers accept cookies according to the default settings. You can also set your browser to refuse all or certain cookies or to ask you before a new cookie is received. The relevant instructions are provided by most browsers under the “Help” menu item in the menu bar. There you will also find out how to delete the cookies you have already received.
Please note that you may not be able to use all the features of our websites if you do not accept any or only some cookies. By using our website, you agree that the cookies and tools mentioned above may be used.
Conversion measurement using the Facebook pixel
With your consent, we use the “Facebook Pixel” by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”) on our website. This is a cookie, i.e. a small text file that is stored on your computer and can be accessed again later. With its help, actions of users can be tracked after they have seen or clicked on a Facebook ad. This allows us to track the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, in other words, it does not provide any information on the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, according to the Facebook Data Policy (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to display ads on and off Facebook. A cookie may also be stored on your computer for these purposes. By using the website, you agree to the use of the visitor action pixel.
Use of data
We use your personal data only in compliance with all legal requirements. We collect and process the personal data that you provide to us when you register as a member of the EliteClub and in the course of your membership, solely as part of our fulfilment of our contractual obligations to you, and furthermore, only in cases where you expressly give us your consent.
For example, we use your data to communicate with you to verify your identity and provide you with your personal member area on the EliteClub website, to process your enquiries and orders, and provide you with our services.
Only if you have also given us your separate consent to do so, we will also use your data to inform you of offers and promotions by our services and amenities, for example.
Data security and transferring data
To protect your data, we use measures that include encryption for data transmission (SSL encryption), firewalls, hacker defence programs, and other state-of-the-art security measures. For e-mail communication, we can only guarantee the security of the data according to the current state of the art.
Your data is basically used by ELITE CB INTERNATIONAL - FZE as the contractual partner of the members that uses EliteClub Holdings Limited, 9th floor, suite 9.10, City Tower, 40 Basinghall Street, London EC2V 5DE, United Kingdom, myWorld International AG, Grazbachgasse 87-91, 8010 Graz, as well as to other companies within the myWorld Group and Lyconet Group, travelWorld Global Limited, with its registered office at 9th floor,
suite 9.10, City Tower, 40 Basinghall Street, London EC2V 5DE, United Kingdom, and travelWorld Austria GmbH, Liechtensteinstraße 9, 1090 Vienna, Austria, as their service providers. However, your personal data may be shared with / passed on to certain service providers listed below:
In order to carry out a know-your-customer (KYC) process, which is necessary in some cases, we use the Klippa App B.V., Laan Corpus Den Hoorn 1, 9728 JM Groningen, Netherlands, as a service provider. These are OCR services (optical character recognition) for analyzing ID documents. Apart from the scanning process, Klippa does not store any of the transmitted personal data. For more information, see OCR Software - Automatic Text Recognition for Receipts and Invoices (klippa.com).
We use certain service providers to handle our services, to communicate with members, and to manage our online presence. We certify that we have selected these service providers carefully to ensure that the data is processed lawfully and securely. In addition, we have also obligated the service providers to use your personal data only according to our instructions for specific purposes and in accordance with the relevant laws of the United Arab Emirates that pertain to the procection of personal data, privacy of the individual or family life of individuals. Any other use of the data by these service providers is excluded.
We operate internationally. Our business activities, management structures, and our technical infrastructure transcend national borders. Therefore, we also transfer your personal data abroad. The transmission of your personal data to the member states of the European Economic Area, to Switzerland, and to other countries with adequate data protection requires no additional consent. However, if your personal data is to be transferred to countries other than those just mentioned, we will first ask for your separate consent.
We will not share your personal information with anyone other than the above-mentioned service providers, unless you have given us your express consent.
8. Right of withdrawal, information, changing data and contact details
EliteClub International operated by
ELITE CB INTERNATIONAL - FZE
Digital Park, Building A4, Office 310 P.O.: Box 341351
Silicon Oasis, Dubai, United Arab Emirates E-mail: gdpr@eliteclub.com
Please contact us at this address if you have any questions regarding the use of your personal data or if you wish to update or correct your data.